Terms & Conditions
Below are PopUp Painting’s terms and conditions
Cancellations
Updated 16 July 2020
Where a PopUp Painting event is unable to run:
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- On occasions where PopUp Painting has to cancel an event, a full refund or ticket transfer will be available to the customer.
- Other than in exceptional circumstances, cancellations will not take place with less than 48 hours notice.
- Guests will primarily be notified of cancellations via email from info@popuppainting.com, and will be followed up by SMS or phone.
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Cancellations by guests:
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- cancellations must be made by email to info@popuppainting.com.
- with more than 7 days notice before start time of event: full transfer of ticket, or full refund
- with between 5-7 days notice before start time of event: full transfer of ticket to event of same value (top ups are available).
- with less than 5 days notice before start time of event: no transfer of ticket or refund available.
- Please note that the existence of a waiting list on an event does not change this policy.
- PopUp Painting reserves the right to apply a £10 admin fee for transfers.
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Cancellation by a guest who has to self-isolate:
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- Cancellations must be made by email to info@popuppainting.com.
- Where a guest is require to self isolate due to displaying symptoms, or due to coming into contact with somebody who has, the cancellation policy will be relaxed to 48 hours pre-start time of an event.
- Where guests are unable to attend we encourage the transfer of tickets to friends or family to ensure that their tickets do not go to waste.
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Privacy Policy
Please see our full privacy policy here.
- For enquiries, please write to info@popuppainting.com