Terms & Conditions

Below are PopUp Painting’s terms and conditions

Cancellations

Updated 20 August 2021

Where a PopUp Painting event is unable to run:

      • On occasions where PopUp Painting has to cancel an event, a full refund or ticket transfer will be available to the customer. 
      • Other than in exceptional circumstances, cancellations will not take place with less than 48 hours notice.
      • Guests will primarily be notified of cancellations via email from info@popuppainting.com, and will be followed up by SMS or phone. 

Cancellations by guests:

      • cancellations must be made by email to info@popuppainting.com. 
      • with more than 7 days notice before start time of event: full transfer of ticket, or full refund
      • with between 5-7 days notice before start time of event: full transfer of ticket to event of same value (top ups are available).
      • with less than 5 days notice before start time of event: no transfer of ticket or refund available.
      • Please note that the existence of a waiting list on an event does not change this policy.
      • PopUp Painting reserves the right to apply a £10 admin fee for transfers.

Cancellation by a guest who has to self-isolate:

      • Cancellations must be made by email to info@popuppainting.com. 
      • Where a guest is require to self isolate due to displaying symptoms, or due to coming into contact with somebody who has, the cancellation policy will be relaxed to 72 hours pre-start time of an event.
      • Where guests are unable to attend we encourage the transfer of tickets to friends or family to ensure that their tickets do not go to waste.

Privacy Policy

Please see our full privacy policy here.